What do you need help with?
Choose the task that matches where you are. Each answer uses plain language and keeps missing evidence visibly not verified.
Start with your current task
Start an App Checkup
What is HatchCheck?
HatchCheck is a pre-submit evidence review. It shows what the supplied materials support, what remains open, and the most serious supported issue. It does not guarantee approval, does not provide legal certainty, and does not claim to cover behavior it could not observe.
Understand my report
What is a blocker?
A blocker is the most serious issue supported by what you supplied. Start there before lower-priority details; it does not mean HatchCheck checked every part of the app.
Send the developer task
How do developer handoff, proof, recheck, and report access work?
Open My App Checkup, copy the current developer task, then return only the exact requested safe items. HatchCheck reviews that proof for this selected finding only before changing its status and creates a new report version when appropriate. Log in with the same email used for the qualified request or payment; use paid-access recovery or support if the private App Checkup does not appear.
Return proof
What is proof?
Proof is a safe screenshot, public URL, or test result showing the requested change. HatchCheck maps it to the selected finding and decides what can be rechecked.
Payment or account help
What does the $149 App Checkup include?
If HatchCheck accepts the fit request, $149 includes one reviewed initial report, one current developer task, the ability to return proof once within 30 days, one independent HatchCheck recheck of that selected finding, one updated report, and a visible list of what HatchCheck could not verify. The request itself does not charge you.
Other common questions
What does HatchCheck check?
HatchCheck checks the materials it can see: app basics, screenshots, privacy and support links, account deletion paths, reviewer access notes, billing details, Google testing status, review notes, safe uploads, proof, and what could not be verified.
What does HatchCheck not check?
HatchCheck does not submit your app, replace your developer, inspect private production systems, make legal conclusions, or confirm anything you have not provided enough material for.
Does HatchCheck guarantee Apple or Google approval?
No. HatchCheck does not guarantee Apple or Google approval. It helps you spot launch-readiness risks before submission, based on the materials HatchCheck can check.
Is this legal advice?
No. HatchCheck is not legal advice and does not provide legal certainty. Some privacy, billing, regulated, health, finance, kids, or high-impact AI items may still need human/legal review.
What should I never upload?
Do not upload production secrets, private keys, signing certificates, production .env files, customer data, payment data, cookies, auth headers, bearer tokens, or raw sensitive logs.
What materials should I prepare?
Prepare your app name, platform, launch target, short description, screenshots, privacy policy URL, support URL, account deletion URL if your app has accounts, reviewer access notes, paid access instructions, Google testing status if relevant, and safe policy or store drafts.
What does "Needs human/legal review" mean?
It means HatchCheck found an item where a person should review the risk before you rely on the result. Common examples include privacy, billing, health, finance, kids, regulated products, sensitive data, and high-impact AI.
What is a recheck?
A recheck is when HatchCheck reviews new proof for this selected finding only. HatchCheck does not mark the finding verified unless the proof is enough; other findings stay open or not verified.
What if I do not know an answer?
Unknowns are normal. Choose Not sure yet where the form allows it. HatchCheck will keep that area visible as not verified instead of treating it as passed.
Can HatchCheck fix my app for me?
No. HatchCheck does not mutate code or fix your app for you. It reviews supplied materials, shows supported blockers, creates a current developer task when useful, imports proof, and rechecks the selected finding.
Still need help?
Contact support without sending passwords, credentials, customer data, payment data, private keys, or raw sensitive logs.