Support
Use this page when you need help with an account, project, checkup report, uploaded evidence, beta feedback, or a suspected product issue.
Support paths are available for beta readiness, but this draft does not promise a fixed response-time SLA. Do not include production secrets, private keys, signing certificates, or customer data in support messages.
What To Include
Clear context helps HatchCheck investigate without requesting unnecessary sensitive data.
- Your account email and the project or report name.
- The route or screen where the issue happened.
- What you expected to happen and what actually happened.
- Whether this affects account access, uploaded evidence, checkup findings, report delivery, or reviewer notes.
- Screenshots are helpful when they do not reveal secrets, credentials, or unrelated customer data.
Bug Report Format
Use this structure for a product bug or broken flow.
- Summary: one sentence describing the issue.
- Steps to reproduce: numbered steps from login or project creation through the failure.
- Expected result: what HatchCheck should have shown or done.
- Actual result: error message, missing state, incorrect finding, or broken route.
- Environment: browser, device, deployed URL, and approximate time.
Beta Feedback Format
Use this structure when the checkup result is confusing, too generic, or missing important launch context.
- What app or app category was being checked.
- Which finding, recommendation, or report section felt unclear.
- What evidence you expected HatchCheck to use.
- What would make the recommendation more actionable before submission.
- Whether you want HatchCheck to treat the item as feedback only or a support request.
Support Categories
Choose the closest category in the email subject so the request can be triaged.
- Account access or login issue.
- Project, checkup, or report issue.
- Evidence upload or file access issue.
- Privacy/data request.
- Security report.
- Beta feedback or product-quality concern.
Support email
For account, checkup, report, upload, bug-report, or beta feedback support, email support@hatchcheck.com.