Refund Policy
This policy explains HatchCheck's draft refund handling for paid launch-readiness reports and related one-time purchases.
Version: 0.1-draft
Effective date: 2026-05-04
Last updated: 2026-05-04
Draft for legal review. Final refund window, subscription handling, and support workflow need business approval.
Beta Trust Boundaries
- HatchCheck does not guarantee Apple App Store or Google Play approval and is not legal advice.
- Users are responsible for final submission decisions, official declarations, app behavior, and legal review.
- Beta limitations apply; findings are based on the evidence provided and unverified areas remain marked not verified.
- Limit sensitive evidence uploads to what is needed. Do not upload private keys, signing certificates, production env files, production secrets, customer data, or real demo passwords.
- Support, privacy, security, deletion, and export paths are available through support, security, data requests, and privacy requests.
7-Day Satisfaction Review
If a paid HatchCheck report is generic or not app-specific, contact support within 7 days with the order/report ID for review under the satisfaction guarantee.
No Approval Outcome Refund Promise
HatchCheck does not guarantee Apple or Google approval. A platform rejection by itself is not a refund reason.
- Refunds are not owed merely because the user ignored fixes, changed the app, withheld evidence, submitted different materials, faced a subjective platform decision, or had an unresolved human/legal-review issue.
- Duplicate charges and payment errors should be refunded after verification.
- If subscriptions exist later, cancellation rules must be shown at checkout and in account settings.
Chargebacks and Contact
Contact support@hatchcheck.com with the order/report ID before initiating a chargeback so HatchCheck can investigate duplicate charges or delivery problems.
Terms Link
This policy works together with the Terms of Service at /terms.